INVOLVED IN AN ACCIDENT
 
1) WHO IS RESPONSIBLE FOR THE REPAIR BILL?
 
The vehicle owner is. However the insurance company has a legal obligation to their insured to pay for the repairs. Generally an insured will pay their deductible and the insurance company will pay the rest to the insured unless you specifically notify the insurance you want them to pay the body shop directly. If this were so you would need to sign" Direction To Pay" which give authorization to the insurance to pay us directly.
 
2) HOW WILL I KNOW WHEN MY CAR IS DONE?
 
You will be notified when your vehicle is ready to be picked up. We will normally contact you a day in advance. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
 
3) HOW LONG WILL MY CAR BE IN THE SHOP?
 
At the time that you drop off your vehicle to us we will give you a target date. We will be able to update you with in a few days to confirm that target date. This will be once the parts are ordered and we know that they will be delivered promptly and that we have called the insurance company for any additional damages if necessary.
 
4) HOW SOON CAN I LEAVE MY VEHICLE FOR IT TO BE REPAIRED?
 
We can provide you with the earliest appointment available. Unless your vehicle is un-drivable then you may be able to leave it immediately
 
5) DO I HAVE TO GO WHERE THE INSURANCE COMPANY DIRECTS ME?
 
No. It is your legal right to do business with the shop of your choice.
 
6) HOW MANY ESTIMATES DO I NEED TO GET?
 
None. There is no law that requires this. It is the insurance company's obligation to adjust your claim fairly. If you leave your vehicle with us we will supervise the insurance appraiser and make sure they write a fair estimate.
 
7) DO YOU OFFER CAR RENTAL REFERRAL SERVICE?
 
Yes. We can make arrangements with a local rental car company to meet you at our facility. If you have rental car coverage the rental company should be able to set up a direct billing with your insurance company unless your policy states otherwise.
 
8) IF MY CAR IS NOT DRIVEABLE, HOW CAN I GET IT TO YOUR SHOP?
 
You can have your vehicle towed 24 hours a day, 7 days a week, including HOLIDAYS by Cypress Towing at 714-828-5561. You do not have to worry about paying for the tow, all tow charges will be billed to us and we will collect it from your insurance company.
 
9) I'VE NEVER NEEDED COLLISION REPAIR BEFORE. CAN YOU BRIEFLY EXPLAIN THE CLAIMS PROCESS?
 
When you contact your insurance company (or the other drivers insurance company) they will ask you to explain what happened. When that is complete ask them for a claim number. With your claim number we can handle everything for you from that point including dealing with the insurance appraiser and getting you a rental car if you need one.
 
 
 
  PAYMENTS & WARRANTY
 
1) ARE MY REPAIRS WARRANTEED?
 
At Hansen Auto Body & Paint, we offer a lifetime warranty on all of our repairs.
 
2) WHAT FORMS OF PAYMENT DO YOU ACCEPT?
 
We accept Visa, MasterCard, Discover. Cash and personal checks are also welcome.
 
3) WHO DO I PAY MY DEDUCTIBLE TO?
 
If your deductible is not waived, it will be your responsibility to pay Hansen Auto Body & Paint when you pick up your vehicle.
 
4) DO I HAVE TO PAY A DEDUCTIBLE?
 
Your policy will reflect a deductible amount which is paid to Hansen Auto Body & Paint at the time your vehicle is returned to you.
 
 
 
  GENERAL INFO
 
1) IS IT SAFE TO WASH MY CAR AFTER THE REPAIR WORK IS DONE?
 
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.
Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.
 
2) WHAT OTHER SERVICES CAN BE DONE WHILE MY VEHICLE IS IN THE SHOP?
 
We can provide for you glass service and alignment service, if necessary. Please inform us of what you may need so we will be able to make the necessary arraignments.
 
3) WILL THE PAINT MATCH AFTER REPAIRS?
 
Hansen's modern factory finishes incorporate multiple layers of highly specialized paints. Hansen Auto Body & Paint has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the repair process. 1